You’ve been in an accident or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as opportunity. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked.” Seems Arizona’s new attorney general is putting a sting operation into effect in a state that will “determine if those in the business of car repair are now being honest with their account holders.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them in a lowball estimate.
In light of situations like these, it’s no wonder recognition is being passed out by the Better Business Bureau and other watchdog organizations to auto body repair services that their very own customers’ best interests in your mind. Recently, EMC Publishers reported which a “Local auto repair shop [had been] recognized by BBB for its health.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in other areas of business by owned and operated repair service provider secured the win.
One of the ways that the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back on the road quickly and using the confidence that your vehicle has been restored to your complete satisfaction. ICAR Gold class certification also ensures that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way that will the auto repair service walked away an issue honor was using the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available these. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly under a competitor the actual reason committed to slow-moving deal and backs it up along with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off through your auto repair garage. A reputable car body team focuses on taking that stress out among the process with focus on detail from quote, to insurance agency document approvals, totally through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777